ANEEL Consumidor

ANEEL Consumer

If you had a problem with an electricity company, in this app you can:

- Register a complaint about a company to the National Electric Energy Agency (ANEEL);

- Monitor responses to registered complaints;

- Check information on electricity tariffs, consumer rights and duties;

- Check the assessment of the electricity company with ANEEL;

- Make suggestions, compliments and complaints.

Before filing a complaint with ANEEL, try to resolve the problem with the energy company. If the problem is not resolved, write down the company's service protocol. This information will be requested when registering a complaint with ANEEL.

ANEEL will analyze the complaint and send it to the energy company for clarification and solution of the problem.

The application was developed for consumers in Brazil. For users who are outside of Brazil and who happen to have the app installed on their mobile device, we inform you that access to this application, as well as the links contained therein, must occur through a VPN (virtual private network), a technology that protects and encrypts data transmitted over the internet. We recommend using a reliable VPN to ensure the security of your information. the VPN must be connected to a server in Brazil.